How do I make a claim?
You can make a claim by calling our dedicated claims assessors on 0860 109 529.
How do I make a claim out of office hours?
You can contact us via our email address,
support@techsured.co.za or call us on 0860 109 529 and follow the voice prompts.
Notify Techsured within 7 days from the event of the loss! Submit a claim within 30 days of the theft or loss.
Failure to comply with the above may result in your claim being delayed or rejected.
Once all the requested information has been received, Techsured will process your claim within 72 hours.
My device is lost or stolen! What do I do?
In the event of a claim you must:
- Contact your Service Provider to report the device lost or stolen and obtain an ITC reference number.
- Report a theft to the police with 24 hours.
- Contact Viva Cover and inform us on the loss and provide us with the ITC and police case number.
How do I blacklist my device?
- Contact your service provider to blacklist your device if lost or stolen, this effectively blocks your device from all further use. You can download and complete the Blacklist form and submit it to your service provider. They will issue you with as ITC number.
- Contact details for network service providers are listed below:
Cell C
- 140 from a Cell C line.
- (084) 140 from any other line.
MTN
- 173 from a MTN line.
- (083) 173 from any other line.
Vodacom
- 111 from a Vodacom line.
- (082) 111 from any other line.
- 0800-111-234 from any other line.
MRP Mobile
- 140 from a MRP Mobile line.
- 0800 000430 free from any landline.
Contact Techsured within 24 hours of discovery of any claim on theft or loss.
Failure to comply with the above may result in your claim being delayed or rejected.
Once all the requested information has been received Techsured will process your claim within 72 hours.
My device is damaged! What should I do?
- You must contact Techsured during office hours for an Incident Form.
- Visit a device Repair Centre and obtain a quote to repair your device, alternatively we will arrange for the Authorised Repair Centre to collect your device.
- Complete the Incident Form.
- Fax the completed form and quote back to us on 0866 393 910 or email us at claims@techsured.co.za
Claim Department:
Telephone: 0860 109 529 | E-Mail: claims@techsured.co.za | Fax: 0866 393 910
Unhappy with the outcome of your claim?
Please email our Customer Care department on complaints@techsured.co.za or call us on
0860 109 529.
What supporting information do I need to complete a claim on a stolen phone?
- ID Number or Policy Number
- Cellphone number
- Police Case Number
- Blacklist Reference Number
How do I update any personal information?
Contact our dedicated Customer Care agents at support@techsured.co.za or call 0860 109 529.
What does Techsured cover?
Techsured offers cover on portable devices such as laptops, tablets, cell phones and decoders.
Why do I need Techsured cover?
Most device warranties do not cover accidental damage or theft, which are the biggest hazards to our technological devices. Techsured offers market leading protection against accidental damage and theft as standard.
When does cover commence?
Your cover commences subject to the successful receipt of your first premium.
