Frequently Asked Questions…

How do I make a claim?

You can make a claim by calling our dedicated Claim Assessors on 0860 109 529 or by emailing us at

How do I make a claim out of office hours?

You can contact us via our email address,

Submit a claim within 30 days of the theft, loss or damage.

Failure to comply with the above may result in your claim being delayed or repudiated.

My device is lost or stolen! What do I do?

In the event of a claim you must: Contact your Service Provider to report the device lost or stolen and obtain an ITC reference number. Report the theft to the police. Contact Viva Cover and inform us of the loss and provide us with the ITC and police case reference number.

How do I blacklist my device?

Contact your service provider to blacklist your device if lost or stolen, this effectively blocks your device from all further use. You can download and complete the Blacklist form and submit it to your service provider. They will issue you with an ITC number. Contact details for network service providers are listed below:

Cell C

140 from a Cell C line.
(084) 140 from any other line


173 from a MTN line
(083) 173 from any other line


111 from a Vodacom line
(082) 111 from any other line
0800-111-234 from any other line

MRP Mobile

140 from a MRP Mobile line
0800 000 430 free from any landline
Contact Techsured after discovery of any claim for theft, loss or damage.
Failure to comply with the above may result in your claim being delayed or repudiated.

My device is damaged! What should I do?

You should contact us during office hours and obtain a claim form. Complete the claim form and fax it to us on 0866 393 910 or email us at We will then arrange for our Authorised Repair Centre to collect your device.

Claim Department:

Telephone: 0860 109 529 | E-Mail: | Fax: 0866 393 910

Unhappy with the outcome of your claim?

Please email our Complaints department at or call us on 0860 109 529.

What supporting information do I need to complete a claim on a stolen cell phone?

ID Number or Policy Number
Cell phone number
Police Case Number
Blacklist Reference Number

How do I update any personal information?

Contact our dedicated Customer Care agents at or call 0860 109 529.

What does Techsured cover?

Techsured offers cover on portable devices such as laptops, tablets, wearable tech, cell phones and decoders.

Why do I need Techsured cover?

Most device warranties do not cover accidental damage or theft, which are the biggest hazards to our technological devices. Techsured offers comprehensive protection against accidental damage, theft and loss.

When does cover commence?

Your cover commences subject to the successful receipt of your first premium.