Our Promise

Techsured believes that life is for living without barriers. We make an effort to set, keep and promote excellent customer service.

Our promise is to offer quick and easy to manage solutions, so you can spend time doing the things you enjoy. If we fall short in our service we encourage you to contact us directly.

Our Compliance team has established and applied regulatory policies to ensure we provide products that meet the requirements of the Financial Sector Conduct Authority (FSCA).

Promotion of Access to Information Act (PAIA)

Viva Cover is an authorised Financial Services Provider and adheres to the FAIS General Code of Conduct. Viva Cover upholds the Promotion of Access to Information Act and supports a culture of transparency, accountability and good governance.

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Complaints Management Framework

We welcome comments, compliments and complaints as it helps us improve our service. If we fall short in our service delivery, we encourage you to contact us directly so that the matter can be resolved promptly.

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Conflict of Interest Management Policy

In terms of the General Code of Conduct for authorised Financial Service Providers we are required to have a Conflict of Interest Management Policy in place to ensure that conflict of interest is managed appropriately in the business.

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Treating Customers Fairly (TCF)

At Techsured, we endeavour and strive to adhere to the Treating Customers Fairly or TCF principles as set out by the Financial Services Board.

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